Description
You are the person families will recall when choosing where to enroll their child. From the moment they first inquire to the point they make their final decision, you define how Alpha is perceived, communicated, and experienced. This position is designed for someone who understands that responsiveness, precision, and genuine care are not competing priorities—they represent the baseline.
Alpha is transforming the concept of what education can be. Our campuses integrate rigorous academics, technology-driven instruction, and a coherent philosophy that honors both students and their families. Admissions is the bridge between that philosophy and the real world. Families approach us with curiosity, doubt, and optimism. Your role is to turn ambiguity into trust.
In this position, you oversee the admissions journey after interest has been expressed. You will answer family questions swiftly and with professionalism, organize campus tours and shadow experiences, keep applicant data impeccable, and facilitate meaningful discussions that clarify Alpha's approach and help parents determine if it fits their child. This is not a support-only function. You are visible, detail-oriented, and responsible for shaping how families perceive Alpha.
This is a dynamic, campus-based role suited to someone who thrives while juggling competing priorities without sacrificing accuracy or empathy. If you value operational excellence, clear communication, and building experiences that feel effortless to those you serve, this role provides meaningful autonomy and influence.
What you will be doing
- Replying to inquiries from prospective families within 24 hours with clear, inviting, and mission-consistent messaging
- Organizing and running admissions events, campus visits, and shadow day experiences for prospective students
- Ensuring applicant records remain accurate and current across admissions platforms and CRM systems
- Conducting meetings with families to clarify Alpha's educational model, respond to their concerns, and capture their input
- Collaborating with campus and admissions leadership to ensure consistent momentum for every prospective family
What you will NOT be doing
- Rendering final admissions or enrollment judgments
- Delivering classroom instruction or contributing to day-to-day teaching
- Relying on aggressive sales methods or prescriptive conversation frameworks
- Operating in a setting where expectations, structure, or goals are ambiguous
Key responsibilities
Create a trustworthy, high-yield admissions process that supports families from initial outreach through confident commitment to enrollment.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience using a CRM, student information system, or comparable database with demonstrated data accuracy
- Fluent in both English and Spanish (verbal and written)
- Strong organizational skills and consistent attention to detail
- Availability to work on-campus in Miami, FL, or willingness to relocate
- Authorized to work in the United States
Nice to have
- Experience in education, enrollment operations, or school administration
- Prior involvement with admissions programs or family-facing initiatives
- Ease working in rapidly evolving, technology-integrated settings
You will be working for
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